Ballantynes of Walkerburn Mission Statement is :
"to capture the spirit of positive endeavour, believing that our work will uplift and brighten our customers lives".
| Nov 12 - Hi Neil ! I'm so happy to confirm you the reception of my order in Mirabel, Québec, Canada !Everything is perfect and the scupture is so wonderful, Wow ! it's amazing !! I'll thank you so much for your faster delivery and your attention ! I'm sure Fred will be suprise. Offer our congratulations to to all of your team ! Bravo ! Isabelle|
Oct 12 - Dear Neil, Have just received the fantastic figurine (Alpine Climber) that your craft-force produced for our son Scott. From your website illustration we were sure it would be good, but good does not even begin to do justice to the quality and finish of the specific requirements that we requested of your workforce in commissioning this one off piece for our son who is a very keen climber. The packaging was to say the least outstanding, it could well have been a £5,000 piece of unique art within those wrappings! Neil we would like to put our comments on your website if that is possible? We have one small request and that is, could you provide us with a card or some form of acknowledgment of your companies involvement with this unique figurine, ( I apologise for repeating the word unique, but that is just what you have made for our son). With fond regards to yourself and your team of crafts people. P & J W.
Sept 2012 - Dear Neil, Just to let you know that I received my retirement statue " The Branch " today , and how pleased I am , not just with the quality of the product , and how impressive it is , but also with the prompt delivery service ! I would not hesitate to recomend you and your company products to others . With thanks. M K
Hello, I just wanted to say THANKYOU for the fab job on the bottle of Jamesons I ordered for hubbys 40th, a brilliant job, great communication and super service. Thank you ever so much, N R :)
Feb 2012 Hi I just wanted to leave a comment to say I ordered a bottle of port engraved with the Royal Marines Globe and Laurel and a personal message and it looks fantastic! Can't wait to see my boyfriends face when he opens it! MH
Thank you very much,exellent job,great professional service very impressed. S
Jan 2012 - Thank you!!!! I've just received the bottle of 12YO Antiquary, engraved with the crests/logos commemorating my Dad's working life for his retirement. To say I'm impressed is an understatement. The speed of response, the assistance during the set up of the design, the speed of the completion and despatch and finally the exceptional quality of the engraving itself have all been beyond my wildest expectations. Thank you so much for producing a very special gift.
Oct 2010 - Good afternoon, I recently ordered an engraved bottle of W & J Grahams' Late Bottled 1999 Vintage Port as a leaving gift for my RSM. The Purchase Order Number was Web 2112.
The item arrived this morning in the mail and I wanted to send a quick email to you to say I am absolutely delighted with the final product. The engraving is extremely effective and the gift is exactly how I would want it to be. Many thanks for your service and for all the help that was given to me over the phone in arranging both the detail of the engraving and the delivery to my BFPO address. Kind regards, SW
February 2010 - Hello Ballantynes, My item arrived today, I am over the moon with it, pity I can't leave feedback anywhere. Rab C
January 2010 - I received the order in the mail yesterday, and I just wanted to say, "thank you." The bottle is just lovely. Truly, it was even nicer than I had hoped. This gift commemorated an important milestone in my husband's career, and he absolutely loved it. He's eyeing different places in our home to showcase it.Thanks so much for your attention to detail and your responsive customer service. B P B
Hi Neil, I must admit, when we last spoke I was not expecting a box to turn up on the doorstep the following morning - a day earlier than we had even agreed! It saved me a lot of bother. Thank you for your time and curiosity, the crests came out well (although the 'a' crest could go up by a mm. However, it is insignificant on the final product). I have passed on your details to our PRI shop and if others ask I will gladly pass them on too. You should probably quote the quality of your customer service on your website, dont let British modesty stop you from saying "if ballantynes made lager it would be the best lager in the world". Thanks again, J D
Dear Sir, As far as my memory goes, our neighbours always had a nestling pair of barn owls, fascinating and stunningly beautiful birds. From the moment I could afford it, I started collecting the somewhat larger figurines of these animals, provided that theyre depicted in a truly natural environment, without flowers or bees, the kind of whimps and fancies wich turn otherwise magnificent pieces into sheer kitch. Teviotdale, sherratt & simpson, country artists, border fine arts, I know them all. Only by mistyping ballantines, I more or less stumbled upon your truly amazing little pieces of art. Ballantynes of Walkerburn is added to my favourites, Ill keep a watchful eye on your new releases ! I received this piece in a mint condition, the superb (!) packaging did what it is supposed to do, get a highly valued collectable in one piece to the customer ! Thank you once more for a correct and swift delivery ! Friendly greetings from Belgium W D
Neil, yet again you have delivered the most perfect gift. Thank you so so much, I will ensure I recommend you to all family and friends and if I need anymore gifts in the future I wont hesitate to contact you! Many thanks again! J
Hi Neil, I did call yesterday and spoke to your daughter but wanted to drop you an email personally.
The decanter and glasses arrived yesterday and I have to say they are stunning. I was so pleased with the quality of the product, the engraving and the service, none of which could possibly have been better. It was bought as a wedding gift and was given to the couple last night and judging
by their faces they feel the same way about it! Thank you so much for your help. I will be sure to use you in future and recommend you to friends. Regards M M
Aug 2009, Neil, Just to say that I have received the engraved whisky decanter and glasses and would like to say thanks for doing such a good job with the engraving etc., I have brought the set into work and everyone who contributed towards this gift has said how pleased they are with it.
I hope you dont mind but have passed on your details to the Medway Pilots Committee who, hopefully may use you, should any more pilots retire in the future. Thanking you once again for such an outstanding gift for Capt B. Best wishes J
FAO Neil Ballantyne. Can I just send my sincere thanks to Neil for my recent purchase of a Painted Grenadier Guard. To hear the emotion in my father-in-laws voice after he had opened the box on his 70th birthday has been an absolute thrill, the quality of the figure is beyond words and the service I received for a bit of a rush order is, I have to say second to none. Further to our telephone conversation Neil, regarding modern police officers I will endeavour to get some reference photo's to you in the next few weeks. Thanks to everyone involved. T K (Former Royal Green Jackets and serving Hertfordshire Traffic Police Officer)
Glasses were received and were absoluteley excellent! Thank you very much they were an excellent present and would recomend your products to anyone! Many Thanks
Neil, I would like to say thank you for all your help with the personalisation of the Jameson Whiskey. It arrived last week in perfect condition and looks fantastic - exactly what I wanted. I have already recommended you to friends and family. I am sure that when it comes to giving the gift, the recipient will be as impressed as I am. Thanks again N K
I have just had an email sent to me by my wife J P explaining that she had spoke to you Ref: my order of bottles that I wanted to do VIA the Mess but was not sure if it was possible. I am just writing to you, to say thank you very much for going out of your way and helping. Being out here is bad enough, but when it comes to being able to sort out things on the phone it's non existent. It makes a very refreshing change to have someone on the other end willing to go that extra mile and help out. I have found from many years of being in the Armed Forces that this is not usually the case, and it seems that people go out of their way not to help, and can't appreciate how hard it really is to sort things out when deployed and have hardly any time or even the means to do so.
I feel it is important that if someone has done something good or even something helpful that it should be noted and mentioned. Too often in this busy cold world that we live in today, people are often quick enough to gun you down when things go wrong. But never stop to praise you for a good job when things are going fine.
So to that end, it is firstly noted how helpful you have been so far in this matter and secondly I would personally like to thank you for being so understanding. Thank you Neil. It means a lot to me, especially out here where I am. With attitudes like yours there, you have just confirmed that I will always now give you my custom for life and also recommend you to everyone I know. The Army is a big family my friend and one happy customer is ten new ones on route. A happy customer
Just to say thank you - the engraved bottle arrived this morning and it's perfect. What a superb gift for someone who's impossible to buy for.
I recently purchased the Black Watch Drummer figurine and just wanted to say how happy I was with the purchase.
It really is excellent and the level of detail superb. It was bought in memory of my late father and the recent death of my uncle - both were enthusiasts of the 'pipes and drums' - my first thought on seeing the figurine, was that both would have loved it as a present!!
If you are able, please pass on my thanks to those that produce such exceptional figurines.
I received the Port Decanter and Glasses with tray today and I just wanted to let you know how please I am with the order. Outstanding quality and the engraving is just superb. I am sure that the recipient will be over the moon with this presentation. Many thanks. Rob
Neil - Just to let you know that the parcel has arrived safe and sound. I am absolutely delighted with the silver pilots and the engraving. I can now arrange for the presentations to take place. Do you have any cards with your web site details or a catalogue which I can pass on as I am sure once they are on display there will be interest by many mess members. All our former members have expressed their great delight in receiving their bronze statues and I would like to thank you on their behalf for your splendid response to our request. Kind Regards, Pete L
April 2008 - Just a note to say how pleased I was with my recent purchase of the RUC Rural Patrol Officer and Public Order Officer figurines. They were bought as a retirement gift for a colleague and will be treasured. The detail was exceptional as was the standard of your customer service. Thank you once again and it is good to see that the RUC has not been entirely forgotten. L M. Constable
April 2008 - Hi Neil,
The prison officer figure arrived safely this morning.I am absolutely delighted with it.I can't thank you enough for the extra little touch with the medal ribboning.
The service wants to move away from militarism and my medal presentation whilst very nice was done with me wearing civilian clothing not in uniform as was usually the case.The figure in some ways made up for it in reminding me of what I wore for almost 27 years. Many thanks,
Feb 2008 - Dear Neil
Just a message to say how pleased I was with the sculpture and engraving I received this week. It is a truly excellent item and value for money. I would have no hesitation in recommending your buisness to others. It is something I will treasure and is a fitting memorial to a man who's memory is treasured with pride in my family. Thank you so much. Yours sincereley K C
December 2007 - Good Morning Neil,
I just returned from the post office with the statue I purchased from you of Pegasus & Bellerophen. Saying I am pleased with the figure just doesn't cut it...I am absolutely ecstatic! Magnificent work! My son who is a career soldier, paratrooper and parachute instructor at the Canadian Forces Parachute School will be the recipient of this gift. This statue symbolizes exactly what he is all about. It is perfect! Also, I am impressed with your ecommerce operation. Your site is great and easy to navigate and make orders. Your very quick follow-up to my initial queries was well appreciated as was the quick shipping. This has been a most satisfactory experience. Many Thanks & may you and your staff all have a very Merry Christmas. D F W
April 2007 - Dear Ballantynes of Walkerburn Limited,
On Thursday I unexpectedly recieved the Warrior armoured fighting vehicle that I had ordered the previous weekend. Not only was I pleasantly surprised by the lightning quick delivery (particularly as it had an engraved plate on it), but also the quality and size of the piece itself. I am a very satisfied customer, and will order from you again. Many thanks for surpassing my expectations ! Regards, P D
Jan 2007 - Dear Neil,
Just a quick thank you for the recent order I placed with you.
Christmas was extra special when my husband opened his gift. As always, he was thrilled to bits with the Port Decanter and Glasses and the engraving was a wonderful added extra touch.
On a personal note, I have to say a huge thank you for the fantastic price I paid for this item - a very pleasant surprise indeed!! Once again, many thanks for providing such a wonderful service and I shall continue to shop with you for years to come.